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This feature is only available for Business plans and above.
Where to find your program commissions?
When viewing your Partner Program navigation, click on the Commissions page, under the Insights group:
This opens up the commissions table view, where you can see a list of your historical commissions for your program:
| Column | Data |
|---|---|
| Date | Commission date |
| Customer | The customer associated with the lead or sale |
| Partner | You partner |
| Type | The commission type (custom, click, lead, or sale) |
| Amount | The sale amount, or single count for custom, click, or lead rewards |
| Commission | The amount the partner will receive |
| Status | Current status of the commission. Learn more about statuses. |
| Additional actions | Actions to mark the commission as duplicate, fraud, or canceled |
Commission statuses
When a commission is recorded on Dub, it goes through the following statuses:
Pending: This is the initial status for a commission. Depending on your program's holding period, commissions can stay in "pending" status anywhere from less than a day to 90 days.Processed: When a commission has been added to a payout (after any applicable holding period), its status will change from "pending" to "processed".Paid: When the payout containing the commission has been paid, the commission will be updated to "paid" status.
If needed, you can also update the status for a given commission accordingly:
Refunded: If the sale for the commission was refunded. This is usually automatically detected via our Stripe integration, or can also be manually set via the dashboard or the API.Fraud: If a commission event was found to be fraudulent, you can mark them as "Fraud" via the dashboard or the API. This action cannot be undone.Canceled: If a commission event was canceled/voided (e.g. in cases of self-referrals where commissions are not eligible for payout), you can mark them as "Canceled" via the dashboard or the API. This action cannot be undone.Duplicate: If a commission event was found to be a duplicate, you can mark them as "Duplicate" via the dashboard or the API. This action cannot be undone.
Creating manual commissions
Occasionally, you might need to create a one-off or recurring commission to account for a missed commission or other reasons. On Dub, you can easily create those commissions via the dashboard, and they will be included in the next payout for that partner.
One-time commissions
Manual one-time commissions are often used when you want to send a one-time thank you or bonus to a partner.
| Input | Description | Required |
|---|---|---|
| Commission date | Commission date - If no date is selected, it will auto-fill with the current date and time | ❌ |
| Amount | Commission amount | ✅ |
Sale commission
Manual sale commissions are recurring and based on your reward settings, so the partner commission is calculated automatically after entering the sale amount.
| Input | Description | Required |
|---|---|---|
| Referral link | Link associated to the lead | ✅ |
| Customer | Customer associated to the lead | ✅ |
| Lead event date | If the creation date is different from the commission date | ❌ |
| Lead event name | Custom event name | ❌ |
| Sale date | If no date is selected, it will auto-fill with the current date and time | ❌ |
| Sale amount | Customer sale amount | ✅ |
| Invoice ID | Custom invoice ID | ❌ |
Lead commission
Manual lead commissions are one-time and based on your reward settings, so the commission is automatically calculated.
| Input | Description | Required |
|---|---|---|
| Customer | Customer associated to the lead | ✅ |
| Lead event date | If the creation date is different from the commission date | ❌ |
| Lead event name | Custom event name | ❌ |
Creating a clawback
In the event an incorrect commission has been paid to a partner, you can create a clawback commission, which results in a negative commission for the partner, and are subtracted from their next payout.
To create a clawback, click the more button next to Create commissions, then Create clawback.
Fields required to create a clawback:
- Partner: The partner receiving the clawback
- Amount: The clawback amount
- Clawback reason:
- Order canceled
- Fraud
- Terms violation
- Tracking error
- Payment failed
- Ineligible partner
- Duplicate commission
- Other
After the clawback is created, you'll see a negative commission in your table view:
The partner affected will see this reflected in their earnings view on their dashboard:
