This feature is only available for Business plans and above.
Where to find your program commissions?
When viewing your Partner Program navigation, click on the Commissions page, under the Insights group:
This opens up the commissions table view, where you can see a list of your historical commissions for your program:
| Column | Data |
|---|---|
| Date | Commission date |
| Customer | The customer associated with the lead or sale |
| Partner | Your partner |
| Type | The commission type (custom, click, lead, or sale) |
| Amount | The sale amount, or single count for custom, click, or lead rewards |
| Commission | The amount the partner will receive |
| Status | Current status of the commission. Learn more about statuses. |
| Additional actions | Actions to mark the commission as duplicate, fraud, or canceled |
Commission statuses
When a commission is recorded on Dub, it goes through the following statuses:
Pending: This is the initial status for a commission. Depending on your program's holding period, commissions can stay in "pending" status anywhere from less than a day to 90 days.Processed: When a commission has been added to a payout (after any applicable holding period), its status will change from "pending" to "processed".Paid: When the payout containing the commission has been paid, the commission will be updated to "paid" status.
If needed, you can also update the status for a given commission accordingly:
Refunded: If the sale for the commission was refunded. This is usually automatically detected via our Stripe integration, or can also be manually set via the dashboard or the API.Fraud: If a commission event was found to be fraudulent, you can mark them as "Fraud" via the dashboard or the API. This action cannot be undone.Canceled: If a commission event was canceled/voided (e.g. in cases of self-referrals where commissions are not eligible for payout), you can mark them as "Canceled" via the dashboard or the API. This action cannot be undone.Duplicate: If a commission event was found to be a duplicate, you can mark them as "Duplicate" via the dashboard or the API. This action cannot be undone.
Creating manual commissions
Occasionally, you might need to create a one-off or recurring commission to account for a missed commission or other reasons. On Dub, you can easily create those commissions via the dashboard, and they will be included in the next payout for that partner.
This can be accomplished by clicking Create commission from your Commissions page.
It can also be accomplished by clicking Create commission from an individual partner profile
One-time commissions
Manual one-time commissions are often used when you want to send a thank-you or bonus, fix a missed commission due to a clerical or tracking error, or create a payout that isn’t tied to a customer, referral link, or transaction.
| Input | Description | Required |
|---|---|---|
| Commission date | Commission date - If no date is selected, it will auto-fill with the current date and time | ❌ |
| Amount | Commission amount | ✅ |
Recurring sale commission
Manual sale commissions are recurring and based on your reward settings, so the partner commission is calculated automatically after entering the sale amount. Sale commissions also create a sale event under your analytics, and updates your revenue statistics.
| Input | Description | Required |
|---|---|---|
| Referral link | The referral link that the sale is attributed to | ✅ |
| Customer | The customer associated with the sale. | ✅ |
| Sale date | The date of the sale. If no date is selected, it will auto-fill with the current date and time | ❌ |
| Sale amount | The amount of the sale in USD. | Required if not reusing existing events |
| Invoice ID | The invoice ID of the sale. Can be used to fetch the commission later via the API | ❌ |
Lead commission
Manual lead commissions are one-time and based on your reward settings, so the commission is automatically calculated.
| Input | Description | Required |
|---|---|---|
| Referral link | The referral link that the lead is attributed to | ✅ |
| Customer | The customer associated with the lead. | ✅ |
| Lead event date | The date of the lead event. If no date is selected, it will auto-fill with the current date and time | ❌ |
| Lead event name | The name of the lead event. | ❌ |
Reusing existing conversion events
During the commission creation flow, you can choose between the following options:
- Use existing events: Create commissions from the customer's existing conversion events (e.g. if the lead/sale was tracked under a different link in your workspace, you can use this to "reassign" them to the correct partner).
- Create new events: Create new lead/sale events entirely.
If you choose Use existing events, the customer’s existing lead and sale events will appear in the sheet for your review.
Then, once you click Create commission, the events will be transferred to the selected partner and the old customer will be renamed with an (old) suffix:
Any previously created commissions for that partner will also have their eventId and invoiceId fields nullified as well (since we're reassigning them to the new commissions).
Creating a clawback
In the event an incorrect commission has been paid to a partner, you can create a clawback commission, which results in a negative commission for the partner and is subtracted from their next payout.
To create a clawback, click the More button next to Create commissions, then Create clawback.
Fields required to create a clawback:
- Partner: The partner receiving the clawback
- Amount: The clawback amount
- Clawback reason:
- Order canceled
- Fraud
- Terms violation
- Tracking error
- Payment failed
- Ineligible partner
- Duplicate commission
- Other
After the clawback is created, you'll see a negative commission in your table view:
The partner affected will see this reflected in their earnings view on their dashboard:
