Today, we're excited to launch the Dub Help Center – a one-stop shop for all your Dub-related questions.
Ever since we launched Dub, we've been receiving a lot of questions from our users via channels like Crisp, Email, Twitter, etc. Over time, we noticed a pattern – many of the questions were repeated.
So we decided to build a Help Center to help our users find answers to their questions – without having to wait for us to reply.
What's in the Help Center?
The Help Center is a collection of articles that cover the most common questions we receive from our users. It's a living knowledge base that we'll be updating regularly.
Here are some of the popular articles on the Help Center:
What is Dub.co?
What is a "Workspace" on Dub.co?
How to create a short link on Dub.co?
How to add a custom domain to Dub.co
Dub Analytics Overview
How to use Tags on Dub
Dub.co Pro plan
Dub.co Business plan
How to invite teammates on Dub
Migrating from Bitly
We've also created categories to help you find the articles you're looking for:
Overview
Learn about Dub marketing platform and how it can help you.
Getting Started
Get started with Dub with our comprehensive guides.
Link Management
Learn how to manage your links on Dub.
Custom Domains
Learn how to use custom domains with Dub.
Analytics
Leverage Dub Analytics to see how your links are performing.
Workspace Management
Learn how to manage your workspace on Dub.
Migrating to Dub
Easily migrate to Dub.co from other services.
SAML SSO
Secure your Dub.co workspace with SAML SSO.
API
Learn how to use the Dub.co API.
Intuitive Search Experience – at your fingertips
The Help Center features a beautiful search experience that lets you find answers to your questions in a snap.
Our new search feature is typo-tolerant and lets you search for articles based on their title and anchor headings.
The best part: It can be accessed anywhere on Dub – even inside the Dub dashboard itself! All you need to do is enter the magic command: CMD+K (or CTRL+K on Windows). Go ahead and give it a try!
We're also planning to add an AI assistant to help you find answers to your questions in the future:
A better support experience for our users
This is a long-awaited feature that will help us provide better support to our users.
If you have any questions or feedback about the Help Center, feel free to send us an email or reach out to us on Twitter.
