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Introducing the Dub Help Center

Today, we're excited to launch the Dub Help Center – a one-stop shop for all your Dub-related questions.

Introducing the Dub Help Center

Today, we're excited to launch the Dub Help Center – a one-stop shop for all your Dub-related questions.

Ever since we launched Dub, we've been receiving a lot of questions from our users via channels like Crisp, Email, Twitter, etc. Over time, we noticed a pattern – many of the questions were repeated.

So we decided to build a Help Center to help our users find answers to their questions – without having to wait for us to reply.

What's in the Help Center?

The Help Center is a collection of articles that cover the most common questions we receive from our users. It's a living knowledge base that we'll be updating regularly.

Here are some of the popular articles on the Help Center:

We've also created categories to help you find the articles you're looking for:

Dub.co Overview

Learn about Dub.co and how it can help you.

Getting Started

Learn how to get started with Dub.

Link Management

Learn how to manage your links on Dub.

Custom Domains

Learn how to use custom domains with Dub.

Migrating to Dub

Easily migrate to Dub.co from other services.

SAML SSO

Secure your Dub.co project with SAML SSO.

API

Learn how to use the Dub.co API.

Intuitive Search Experience – at your fingertips

The Help Center features a beautiful search experience that lets you find answers to your questions in a snap.

Fuzzy search for a typo-tolerant search experience in the Dub Help Center
Fuzzy search for a typo-tolerant search experience in the Dub Help Center

Our new search feature is typo-tolerant and lets you search for articles based on their title and anchor headings.

The best part: It can be accessed anywhere on Dub – even inside the Dub dashboard itself! All you need to do is enter the magic command: CMD+K (or CTRL+K on Windows). Go ahead and give it a try!

We're also planning to add an AI assistant to help you find answers to your questions in the future:

AI assistant to help you find answers to your questions
AI assistant to help you find answers to your questions

A better support experience for our users

This is a long-awaited feature that will help us provide better support to our users.

If you have any questions or feedback about the Help Center, feel free to send us an email or reach out to us on Twitter.

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