Commissions that are already paid cannot be refunded. To account for this, we
recommend setting a payout holding
period for your program
that matches your company’s refund policy.E.g. if you offer a 30-day refund policy, set your payout holding period to 30 days.If you still need to refund a commission that has already been paid, you can create a clawback instead.
Tracking refunds with the Stripe integration
Good news: If you’re using our Stripe integration, refunds are automatically tracked without any additional setup.
Tracking refunds manually
Alternatively, if you’re not using our Stripe integration and are tracking sales manually, here’s how you can track refunds:Pass invoiceId when tracking a sale
When you track a sale with
POST /track/sale, make sure to pass a unique invoiceId in the request that is associated with the sale.Get the commission
Then, to track a refund, find the particular commission by filtering your
commissions by the same
invoiceId
that you passed in Step 1.Update the commission status
Finally, use the
PATCH /commissions/{id} endpoint to update the commission’s status to “refunded”. This will omit the commission from any pending payouts for the partner.